Shipping policy

Please allow 5-10 business days for processing. Shipments are not picked up by carriers on Saturdays, Sundays, & US Holidays. Expect transit updates Monday-Friday.

Once your order has been placed, we will send a confirmation email with your order number. When your order has been shipped, you will receive an additional confirmation email with a tracking number. In rare cases, your order could be split into separate boxes. However, you will still receive one order number and one tracking number for your complete order.

Domestic Shipping:

We offer free shipping on all orders over $69 for U.S. domestic orders.

We have the following shipping options available for select eligible regions:

Economy - $6.95 | FREE on orders over $69

We do NOT ship to a P.O. Box or APO/FPO address.

For all non-continental U.S. orders, the shipping fee will be calculated separately during checkout.

International Shipping:

We offer Standard and Express shipping options depending on the destination country.

The exact available shipping options for your country will be presented during checkout.

*Please note that duty taxes may be incurred upon delivery. These charges are imposed by customs authorities in the destination country and are beyond our control.

Lost Packages:

Unfortunately, we are not responsible for packages that may become lost in transit. It is the responsibility of the receiver to locate packages. We will, however, do everything in our power to assist you. We highly suggest you select a delivery address you trust and preferably one where someone is able to receive and sign for the package.

For further questions contact us at customercare@issanyi.com